These general sales conditions apply to all purchases of ANFA® branded products, owned by ANFA di Andrea Farotto, made through the e-commerce Websiteanfa-furniture.com by users classified as "consumers" according to Article 2, i.e., a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity.
The Website is owned by ANFA di Andrea Farotto, an Italian company with its registered office at Via Degli Odescalchi 24, 20148, Milan (MI), Italy, VAT number IT 11008820968, and registered with the Companies Register under REA (Economic and Administrative Index) number MI-2572265.
ANFA® is responsible for the sale, payment management, refunds, and invoicing of products offered through the Website. Purchases made through the Website will involve the following parties (collectively referred to as the “Parties”): ANFA di Andrea Farotto, as the seller (the "Seller"), and the consumer buyer who purchases one or more products for purposes not related to their commercial, entrepreneurial, craft, or professional activity.
ANFA di Andrea Farotto retains ownership of all rights to the domain name of the Website, as well as the copyright related to the Website and its content.
Any communication from the consumer regarding the purchase of products — including any reports, complaints, or requests concerning the purchase and/or delivery of products, the exercise of the right of withdrawal, etc. — must be sent to the Seller (ANFA di Andrea Farotto) at the address and in the manner indicated on the Website or through the addresses specified in the relevant articles on consumer rights in these conditions.
Each purchase is subject to these general sales conditions as published on the Website at the time the consumer submits the order.
The Website is intended for the exclusive use of consumers. Non-consumer subjects are not permitted to purchase products on the Website. The Seller reserves the right to refuse orders that, at its sole discretion, it deems to have been placed by individuals not classified as consumers.
If one or more sales are nevertheless made to a non-qualified consumer, these general sales conditions will apply; however, the following exceptions will apply: a) The Buyer will not have the right of withdrawal under Article 10; b) The Buyer will not be entitled to the product guarantees listed in Article 8 or any other legal guarantee; c) The Buyer will not benefit from other consumer protections provided by law.
ART. 2. DEFINITIONS
Electronic Commerce Contract: A Sales or Services Contract under which the Seller, or its intermediary, offers goods or services via a Website or other electronic means, and the Buyer (consumer) places an order for such goods or services through the Website or other electronic means organized by the Seller.
Sales Contract: Any Contract under which the Seller transfers or agrees to transfer ownership of goods to the Buyer, and the Buyer pays or agrees to pay the price.
Services Contract: Any Contract, other than a Sales Contract, under which the Seller provides or agrees to provide a service to the Buyer, and the Buyer pays or agrees to pay the price.
Consumer Code: The reference law for consumer protection, as set out by Legislative Decree no. 206 of September 6, 2005, as last amended (hereinafter referred to as the "Consumer Code").
Buyer: The consumer or user, a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity (Art. 3, Letter a, Consumer Code).
Seller: A natural or legal person acting in the course of their entrepreneurial, commercial, craft, or professional activity, or their intermediary (Art. 3, Letter c, Consumer Code).
Manufacturer: The producer of the finished good or one of its components (Art. 115, Paragraph 2-bis, Consumer Code).
Contract Compliance: Goods are considered compliant with the Contract when the following conditions, if relevant, are met: i) they are suitable for the use for which goods of the same type are typically intended; ii) they conform to the description provided and have the qualities of the good presented as a sample or model; iii) they exhibit the usual quality and performance of a good of the same type that the Buyer can reasonably expect, taking into account the nature of the good and, where applicable, any public statements made about the specific characteristics of the goods by the Seller, Manufacturer, or their agent or representative, especially in advertising or labeling; iv) they are also suitable for the specific use intended by the Buyer, communicated to the Seller at the time of Contract formation and accepted by the Seller, even implicitly (Art. 129, Paragraph 2, Consumer Code).
Defective Good: A good is defective when it does not provide the safety that one can legitimately expect, taking into account all the circumstances, including: a) how the good was put into circulation, its presentation, its obvious characteristics, and the instructions and warnings provided; b) the use for which the good can reasonably be intended and the behavior that can reasonably be expected in relation to it; c) the time when the good was put into circulation. A good cannot be considered defective solely because a more advanced version was subsequently put on the market.
ART. 3. ONLINE SALE OF PROMOTED GOODS
Through the Contract, the Seller sells to the Buyer, who purchases, using electronic means, the goods offered on the Website.
The Websiteanfa-furniture.com presents a catalog of goods and/or services promoted online by the Seller. These goods are represented on the Website in an accurate manner.
The Seller cannot guarantee a precise match between the actual goods promoted online and their representation on the Buyer’s screen. In case of discrepancies between the image of the goods shown online and the written product information, the latter will prevail.
The Seller ensures, through its IT system, the timely processing and fulfillment of the order, according to the procedures outlined in Article 5 of these General Online Sales Conditions. The Seller’s electronic catalog indicates in real-time the availability of goods and the expected shipping times. The Seller will confirm the order as soon as possible by sending the Buyer a specific confirmation (Order Receipt) via email.
If an order exceeds stock availability, or for any other reason the product is unavailable, the Seller will promptly notify the Buyer of the unavailability of the product and, if possible, the estimated wait time, requesting reconfirmation of the order based on the updated information provided by the Seller. This notification will be made via email.
ART. 5. DESCRIPTION OF THE TECHNICAL STEPS REQUIRED TO CONCLUDE THE CONTRACT
The Contract between the Seller and the Buyer will be concluded exclusively online. After accessing the e-Shop, the Buyer must follow the procedures/instructions provided to formalize the purchase of goods and/or services by filling out the forms prepared by the Seller. If the Buyer wishes to purchase online, they must select the desired goods and/or services, one at a time, and add them to the cart configured by the Seller. After selecting the desired goods and/or services, the Buyer will be asked to finalize their cart by submitting to the Seller the list of desired references. Before submitting, the Buyer will be shown a page to confirm the purchase of the selected goods and/or services, indicating their prices and options available to the Buyer, who will be responsible for selecting the delivery, transport, and payment methods for the Contract execution. By confirming the order, the Buyer agrees to review and validate their personal data, the goods/services subject to the Contract, their prices, and any shipping costs and/or additional charges, confirming the selected payment methods, the delivery address, and any other required information. The order confirmation format informs the Buyer in advance about the Contract execution times, drawing attention to the right of withdrawal, as well as other legal rights reserved for the Buyer. After completing the required checks, the Buyer must finally select the interactive button at the bottom of the webpage and click the "Confirm purchase order with payment obligation" box, thereby submitting the order to the Seller.
The online publication of goods and/or services on the Website constitutes a mere invitation to submit offers so that the Buyer can submit a purchase proposal; thus, the Buyer’s order, previously confirmed by them, constitutes only a contractual proposal, subject to these General Online Sales Conditions, which the Buyer declares to have read and accepted. The order confirmation — duly completed and verified according to instructions — will be acknowledged by the Seller by sending a receipt to the Buyer’s email address, solely to confirm receipt in the Seller’s IT system, which will begin processing the order by verifying the information provided by the Buyer, as well as the availability of the requested goods. The Seller’s receipt does not constitute acceptance of the purchase proposal. This receipt — including the "Order Number" to be used in all communications with the Seller — reiterates the information required by law, all of which the Buyer must verify, promptly informing the Seller of any necessary corrections. If there is an incorrect indication of prices or other characteristics of the goods and/or services promoted online, or if the requested goods are unavailable, the Seller will promptly inform the Buyer, inviting them to either rectify the order or, after canceling the previous one, submit a new order according to the promptly communicated procedures.
The Seller has the right to accept or reject the order submitted by the Buyer, without the Buyer being able to assert any rights and/or claims, of any kind, including compensation, for the non-acceptance of the order itself. The Contract will only be concluded when a separate email (or message in the communication center on the Website or equivalent) of acceptance of the purchase proposal is sent, which will also include information related to shipment and the expected delivery date (Shipping Confirmation). If the order is fulfilled through multiple shipments, the Buyer may receive separate and distinct Shipping Confirmations. The Buyer may, in any case, cancel their order before receiving the Shipping Confirmation, provided that the order has not been prepared for shipment. In this case, no costs will be charged. However, the right of withdrawal remains intact under the terms and conditions specified in Article 10.
The charge for the amount due will only occur when the goods ordered are shipped. Once payment for the requested goods/services is received, the Seller will issue the relevant tax document.
The Contract will not be concluded, and will remain without effect, if the procedure described in this article is not followed precisely.
For any errors, mistakes, or problems in filling out the online forms or, more generally, in carrying out the purchase procedures prepared by the Seller, the Buyer is invited to contact the following email address without delay: info@anfa-furniture.com.
ART. 6. PAYMENT OF THE PRICE, TAXES, AND ANY ADDITIONAL CHARGES
The Buyer undertakes to pay the price required for the goods purchased online, according to the times and methods indicated on the Website.
The prices of goods promoted through the Website, as well as any other charges/expenses related to the invitation to offer, are originally expressed in Euros.
Prices include VAT, all other taxes, and shipping costs. Any additional charges, such as customs clearance, if applicable, are not included in the sale price.
ART. 7. PAYMENT METHODS, TIMING, SECURITY, AND REFUNDS
Payment for goods/services purchased online will be made using the method chosen by the Buyer from those expressly accepted by the Seller, as specifically outlined on the Websiteanfa-furniture.com. The use of the aforementioned payment methods does not involve any additional cost to the Buyer, except for any costs incurred by the Seller, duly proven, and communicated to the Buyer.
Any refund to the Buyer will be credited using one of the methods offered by the Seller and chosen by the Buyer, and, in the case of withdrawal, within a maximum of 30 days from the date the Seller receives the returned goods at the destination address.
All payment-related communications occur over a dedicated encrypted line, ensuring that such information is stored at a high level of security and in compliance with current personal data protection regulations.
ART. 8. DELIVERY METHODS AND TIMING
The Seller will deliver the ordered goods without undue delay, and no later than 30 days from the date of the Contract conclusion, using the methods indicated on the Website, or, alternatively, chosen by the Buyer.
If the Seller is unable to ship within the time frame mentioned above, they will promptly notify the Buyer via email or phone, using the contact information provided during the online registration and order submission.
ART. 9. DOCUMENT STORAGE/ARCHIVING METHODS
Pursuant to Article 12 of Legislative Decree 70/2003, as well as Articles 50-51 of the Consumer Code, the Buyer is informed that each of their online orders will be stored and archived in digital and/or paper format by the Seller, according to appropriate confidentiality and security standards. For copies or other requests in this regard, the Buyer is invited to contact the Seller at the following address: info@anfa-furniture.com.
ART. 10. TERMS AND METHODS FOR EXERCISING THE RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from the Contract, without penalty and without providing any reason, within 14 calendar days from the date the Buyer takes physical possession of the goods.
The right of withdrawal must be exercised by communicating to the Seller via email at info@anfa-furniture.com.
The Buyer must return the goods without delay and, in any case, within 14 days of purchase. The Buyer is responsible for the direct shipping costs for returning the goods to the Seller. It is required to take all possible precautions when shipping, using the original packaging and wrappings or equivalent materials that preserve the integrity of the goods and adequately protect them during transport. The return of the goods following the exercise of the right of withdrawal must be made to the following address: ANFA di Andrea Farotto, Corso Sempione, 100, 21052, Busto Arsizio (VA), Italy.
The Seller will refund the price of the goods for which the right of withdrawal has been exercised within 30 days from receipt of the returned goods at the destination address sent by the Buyer. Generally, the Seller will use the same payment method chosen by the Buyer for the initial transaction, unless the Buyer has instructed otherwise; in this case, the Buyer will bear any additional costs resulting from the different payment method chosen. The Seller may withhold the refund until the goods are received.
The returned products must be unused, intact, and in a condition suitable for resale, in their original packaging complete in all its parts (including packaging and accompanying documentation and accessories).
Once the Seller receives the communication from the Buyer expressing the intention to exercise the right of withdrawal, all obligations related to the Contract will cease, except as provided for in this article.
Pursuant to Article 59, Letter e, Legislative Decree 21 of February 21, 2014, the right of withdrawal cannot be exercised for goods that are not suitable for return due to hygiene or health protection reasons. Therefore, returns of items intended to come into contact with intimate body parts (e.g., underwear, bodysuits, swimwear, monokinis, etc.) cannot be accepted under any circumstances. Please note that custom-made products are non-refundable unless damaged or defective.
ART. 11. WARRANTY OF COMPLIANCE, COMPLAINTS, AND ACTIVATION OF PROTECTIONS; OTHER POSSIBLE WARRANTIES
The Buyer is guaranteed Compliance of the goods with theContract within two years of delivery. Unless proven otherwise, any defects of compliance that appear within six months from the date of delivery of the goods are presumed to have existed at that time, unless incompatible with the nature of the goods or the specific defect of compliance.
In the absence of Compliance of the goods with the Contract, the Buyer may request, alternatively and at no cost, the repair or replacement of the purchased goods, or a price reduction, or the termination of the Contract, unless the request is objectively impossible to satisfy, or excessively burdensome for the Seller pursuant to Article 130, Paragraph 4 of the Consumer Code. If repair and replacement are impossible or excessively burdensome, or the Seller fails to repair or replace the goods within the agreed terms, or if the previous replacement or repair caused significant inconvenience to the Buyer, the Buyer may request, at their choice, a price reduction or the termination of the Contract.
The Buyer loses all rights related to Compliance of the goods with theContract if they do not report the claimed defect of compliance to the Seller within two months from the date of its discovery. This term does not apply if the Seller has expressly acknowledged the defect or knowingly concealed it. In any case, the complaint must specify the non-compliance found and include at least one photograph of the item in question, accompanied by the Seller’s invoice proving the purchase.
The Buyer must submit the complaint, and related requests, to one of the following addresses: i) ANFA di Andrea Farotto, Corso Sempione, 100, 21052, Busto Arsizio (VA), Italy, for communications via Registered Mail with Return Receipt; ii) or via email to the certified email address (PEC) andrea.farotto@twtcert.it, or the ordinary email address info@anfa-furniture.com. Upon receiving the complaint/request and accompanying documentation, the Seller will evaluate the non-compliance claimed by the Buyer and, after conducting the necessary investigations, will authorize or deny the return of the goods, providing the Buyer with a "Return Code" sent via email to the address provided during the order submission. Authorization to return the goods does not constitute recognition of the non-compliance. The goods — which the Seller has authorized to be returned — must be sent to the expressly indicated address, together with a copy of the return authorization containing the "Return Code" and in full compliance with the precautions outlined in Article 10.3.
If the Seller is required to refund, in whole or in part, the price paid by the Buyer, the refund will be made, where possible, using the same payment method used by the Buyer at the time of purchase, or alternatively via bank transfer. It is the Buyer’s responsibility to provide the Seller, when submitting the complaint/request, with the bank details for the transfer so that the Seller can make the refund.
The right to replacement is subject to the following conditions: a) The purchased goods must be returned unused, intact, and in a condition suitable for resale, in their original packaging complete in all its parts (including packaging, accompanying documentation, and accessories). b) The shipment, until confirmed as received at the Seller’s warehouse, is under the Buyer’s full responsibility. The Seller is not responsible in any way for damages or loss of goods returned through uninsured or untracked shipments (e.g., priority mail). c) In the event of damage to the goods during transport, the Seller will promptly notify the Buyer of the incident (within five working days of receiving the goods) so that the Buyer can file a complaint with the courier they chose and obtain reimbursement for the value of the goods (if insured). d) If the goods are returned intact, the Seller will refund the cost of the goods only (not the shipping costs) within 30 days of receiving the return.
All products (except for underwear and perishable goods) can be exchanged as long as they are returned in their original sale condition, i.e., unused or unworn, with intact packaging, including any packing materials and warranty seals.
Exchanges can be made within 14 days:
For in-store purchases, from the date of purchase;
For online purchases, from the time the package is received;
For orders with Local Pick-Up, from the time the order is marked as “completed.” Products can be exchanged under the same conditions as mentioned above but only with other discounted products in the same merchandise category. Shipping costs are always the responsibility of the Buyer, unless the return is due to defective products or order errors made by ANFA®.
The Seller is not responsible for failure or delay in performing the Contract if it is due to service disruptions caused by force majeure, unforeseen events, or causes beyond the Seller’s control.
The Seller assumes no responsibility for any fraudulent, illegal, or irregular use of credit cards, checks, or other payment methods, attributable to intentional or negligent actions, even if slightly negligent, of the Buyer concerning their obligations to safeguard and promptly inform the issuer of the payment methods mentioned above.
ART. 13. DEFECTIVE PRODUCTS, COMPENSATORY DAMAGES, AND PROOF OF CLAIMS
The Manufacturer is liable for damages caused by defects in the goods promoted/sold through the Website. Pursuant to Article 116 of the Consumer Code, the Seller will be liable for damages caused by defects in the sold goods if they fail to provide the injured party with the identity and address of the Manufacturer or the intermediary that supplied the goods in question within three months of the request specified in the following third paragraph.
The injured party may seek compensation for damages caused by death or personal injury or the destruction or deterioration of property other than the Defective Product, provided it is typically intended for private use or consumption and is used in such a way by the injured party. In this latter case, pursuant to Article 123 of the Consumer Code, compensation for damage to property other than the Defective Product will only be due for amounts exceeding €387.00. In any event, it is the responsibility of the injured party to prove the defect, the damage, and the necessary causal connection between the defect and the damage suffered.
The damage claim, which must be made exclusively in writing, must specify the product that caused the damage, as well as the date and place of purchase. Furthermore, if the product still exists, it will be the responsibility of the injured party to make it available for inspection, following the instructions given by the Manufacturer, Seller, or third parties designated by them.
Compensation for damages will be excluded if the injured party, knowing of the defect in the product and the associated dangers, voluntarily exposed themselves to it. In the event of contributory negligence by the injured party — who, by exercising ordinary diligence, could have avoided the damage suffered — the compensation sought will be excluded or reduced in proportion to the seriousness of the negligence attributable to the victim.
Any liability for the consequences arising from the Defective Product is excluded if the defect is attributable to the product's compliance with a mandatory legal norm or other binding provisions or if the state of scientific and technical knowledge, at the time the product was put into circulation, did not yet allow it to be considered defective.
ART. 14. SPECIFIC CASES OF AUTOMATIC CONTRACT TERMINATION
Timely payment for goods purchased online, as per Article 6.1 of these General Online Sales Conditions, as well as payment of any additional charges and/or obligations under Article 6.3, are deemed essential obligations of the Contract.
Except in cases of force majeure or unforeseeable events, failure to comply with these obligations will result in the automatic termination of the Contract under Article 1456 of the Italian Civil Code.
ART. 15. PROCESSING OF BUYER’S PERSONAL DATA (REFERRAL TO SPECIFIC POLICIES)
The Seller protects the Buyer’s personal data, ensuring full compliance with applicable data protection regulations, specifically Regulation 679/2016 and relevant national laws (Privacy Code, as last amended by Legislative Decree 101/2018).
For details, please refer to the Privacy Policy and Cookies Policy available on the Website. The Buyer is informed that personal data collected during Website browsing will be processed electronically/informatically and, where necessary, in paper form, for the following main purposes: i) to record the order; ii) to execute the Contract and related communications; iii) to fulfill legal obligations; iv) to manage commercial relationships and better perform the requested services.
ART. 16. CONTACT DETAILS OF THE SELLER AND THE BUYER
Official communications addressed to the Seller, as well as any complaints from the Buyer, will be valid only if sent via Registered Mail with Return Receipt to ANFA di Andrea Farotto, Corso Sempione, 100, 21052, Busto Arsizio (VA), Italy, or by email to the ordinary email address info@anfa-furniture.com, or to the certified email address (PEC) andrea.farotto@twtcert.it.
The Buyer indicates their residence or domicile, relevant phone numbers, and email address during the Website registration process or in the order confirmation form, to which communications from the Seller will be sent.
ART. 17. AVAILABLE LANGUAGES AND CROSS-BORDER USABILITY OF THE WEBSITE
The Website and its services are available in Italian.
These General Online Sales Conditions are available in Italian. If translated into other languages, the only authoritative version will be the one in Italian.
Accessible from computers, tablets, smartphones, or other devices, regardless of location, the Website promotes goods and/or services primarily intended for the domestic market. Orders from third countries, unless otherwise specified, will be accepted and processed as agreed. In such cases, unless otherwise agreed, delivery will take place at the Seller’s premises. The Seller/Manager reserves the right to suspend/terminate, with short notice and without penalty, any promotion, marketing, sale, or supply of goods and/or services through the website if legal/fiscal/customs barriers, or any other objective reasons (unrelated to mere geolocation of the User), prevent the receipt of the order and/or execution of the Contract with users residing or domiciled in third countries.
ART. 18. ONLINE DISPUTE RESOLUTION (ODR)
In accordance with Regulation (EU) 524/2013, the Buyer is informed of the possibility of referring any dispute with the Seller — regarding the offer and purchase of goods and/or services promoted online — to bodies/companies/offices active in alternative dispute resolution (ADR - Alternative Dispute Resolution), using simple, quick, and low-cost online procedures (ODR - Online Dispute Resolution).
ART. 19. COMPETENT COURT AND APPLICABLE LAW TO THE CONTRACT
Any dispute between the Seller and the Buyer concerning the Contract and its execution will be governed by Italian law and administered, unless otherwise specified, by the courts of the Buyer’s place of residence. The Buyer will always be guaranteed the rights granted by mandatory consumer protection laws in their country of residence and/or domicile.
For reference norms regarding the competent forum and applicable law to the Contract, please refer to Article 66 bis of the Consumer Code, Article 18 of Regulation (EU) 1215/2012, Article 6 of Regulation (EU) 593/2008, and finally, Articles 3 and 57 of Law no. 218/1995.
